GENERAL TERMS & CONDITIONS

1. GENERAL PROVISIONS

   1. These General Terms & Conditions for providing accommodations and other services (further referred to as "Conditions") define mutual rights and duties between the provider of accommodations and other services (further referred to as the "Travel Agency") and the Client requesting accommodations and other services (further referred to as the "Client" and in connection with the Travel Agency further referred to as the "Parties") during the organisation of FIS World Championships in classic skiing – FIS Nordic World Ski Championships Liberec 2009 (further referred to as "MS 2009").
   2. These Terms & Conditions refer to legal relations based on a Contract for Accommodations and Other Services entered into via the website of the Travel Agency between the Travel Agency and the Client (further referred to as "Contract") and constitute an integral part of this Contract.

2. EXTENT OF ACCOMODATIONS AND SERVICES

   1. The Travel Agency shall provide accommodation services to the Client in the period agreed on in accordance with the Contract in relation to the MS 2009 event in the extent stated in the Client’s order submitted via the Travel Agency website.
   2. The accommodation period and other services are stated in the Contract, as are specific details of other services requested by the Client.

3. PRELIMINARY PRICE AND TOTAL PRICE

   1. The Client undertakes to pay the Travel Agency the price specified for individual types of accommodation facilities and services in accordance with the Contract to.
   2. The Client undertakes to pay the contracted price within 7 days from the order confirmation, otherwise the Client's order is cancelled in its entirety. The invoice shall be issued based on the number of guests booked. Should the actual number of guests exceed this number the invoice is issued according to the actual number of guests present at the event, unless the Travel Agency approves this situation and confirms it in writing.
   3. The price for accommodations or services stated in the Contract includes VAT valid on the day of the contractual performance in accordance with the Contract.
   4. The final bill for the services provided to the Client and number of beds occupied by the Client is to be presented to the Client together with the final invoice within 14 days from the end of the Client’s stay in accordance with the Contract.

4. PAYMENT CONDITIONS

   1. The Client undertakes to pay the service prices in accordance with the following payment conditions:
      1. Payment is due immediately with credit card payments.
      2. Payment is due within 7 days from the order confirmation with bank transfer payments. Should the payment not be received on the stated account the order shall be considered cancelled.
      3. Payment is due immediately with cash payments.
      4. The Travel Agency shall issue a document confirming the receipt of payment for the Client.
      5. The invoice stating the final price of all services provided to the Client shall be issued upon request after the services are provided in accordance with the Contract.
   2. All payments for accommodations shall be stated in EUR/CZK; the Czech National Bank exchange rate, valid on the issue date of the respective invoice, shall be used to convert the price to a different currency if necessary.
   3. Food services, use of conference rooms, and other services will be invoiced in the currency in which all previous offers were stated (EUR/CZK).
   4. The reservation number is to be stated as the variable symbol with all payments.
      
      

      All payments in CZK shall be sent to the following account:
      Financial institution: ČSOB, a.s.
      Account name: IBTravel, s.r.o.
      Account number: 202153072
      Bank ID: 0300

      IBAN:CZ68 0300 0000 0002 0215 3072
      SWIFT (BIC): CEKOCZPP

      
      

      All payments in EUR shall be sent to the following account:
      Financial Institution: Citibank Europe plc, Organisation Unit
      Account name: IBTravel, s.r.o.
      Account number: 8900135716 IBAN: CZ45 2600 0000 0089 0013 5716
      Bank ID: 2600
      Bank address: Evropská 423/178, 16640 Prague 6
      SWIFT (BIC): CITICZPX

   5. Should any payment stated in this Contract be delayed the Travel Agency is entitled to charge a contractual fine amounting to 0.5% of the due amount for each commenced day of the delay. Should payment by the Client be in arrears for more than 14 days, the Travel Agency is entitled to withdraw from the Contract and the right to claim the compensation of damage or to impose a contractual fine shall not be affected.

5. CANCELLATION CONDITIONS AND NO SHOW

   1. The Client is entitled to withdraw from the order due to serious reasons in the form of cancellation, postponement or change of the reservation on the condition the cancellation fee stated below is paid. Changes to the reservation must be made in writing and confirmed by the Travel Agency. All cancellation fees are related to the preliminary price.
   2. The Client agrees that should the order be cancelled the cancellation fees shall amount to the already paid deposit and shall amount to at least:
      1. 80% of the accommodation price
      2. as of 1/12/2008 – 100% of the preliminary total price
   3. The Client shall also pay these cancellation fees when the rooms booked in accordance with the Contract remain unoccupied due to the guests' no show or shall be vacated before the accommodation period established in the Contract or in an order confirmed in writing.
   4. Cancellation fees also apply if the booking is changed to another date with the Travel Agency's agreement.

6. TICKETS

   1. Purchased tickets are unchangeable and non-returnable after payment and the cancellation conditions stated above in Article 5 of these Terms & Conditions do not apply.
   2. If payment is not received, the Travel Agency is entitled to cancel the ticket booking, while the right to claim compensation of damage incurred shall not be affected.
   3. When paid for in entirety, the tickets shall be distributed by messenger for a service charge according to the price schedule of the respective messenger or can be picked up at the Travel Agency's premises.

7. TRANSFERS

   1. Purchased transfers are unchangeable and non-returnable after payment and the cancellation conditions stated above in Article 5 of these Terms & Conditions do not apply. Cancellation fees amount to 100%.
   2. If payment is not received the Travel Agency is entitled to cancel the transfer booking, while the right to claim compensation of damage incurred shall not be affected.

8. SUPPLEMENTARY SERVICES

   1. Supplementary services consist of: sightseeing tours, tickets to culture events, etc.
   2. Purchased supplementary services are unchangeable and non-returnable after payment and the cancellation conditions stated above in Article 5 of these Terms & Conditions do not apply. Cancellation fees amount to 100%.
   3. If payment is not received the Travel Agency is entitled to cancel the booking of supplementary services, while the right to claim compensation of damage incurred shall not be affected.

9. DEFECTIVE PERFORMANCE

   1. Should the performance established in the Contract be defective due to inadequate quality of accommodations or failure to provide booked services by the Travel Agency, the Client is entitled to request that the defect be removed as well as to an adequate discount equal to the degree of the breach of the Contract by the Travel Agency.
   2. The Client will inform the Travel Agency of the defective performance without undue delay. Both Parties shall write a report on the defective performance stating the corrective measures or amount of the discount granted.
   3. A claim to the discount must be made within two months at the latest from such defective performance.

10. CONFERENCE AND SOCIAL EVENT CONDITIONS

    1. Should the Client increase or decrease the booked number of guests to a greater extent, the Travel Agency reserves the right to change the reservation, rates, services, and allotted facilities.
    2. The authorized personnel of the relevant facilities shall record the actual number of guests and this document shall be considered legally binding should doubts about the actual number of guests arise.

11. FEES FOR EXTRAORDINARY SERVICES

    1. The Client agrees to pay for any food, drink, and similar services consumed or received by the guests and which are not included in the original order. When the price for such services is calculated, prices agreed on for the given event shall be used.
    2. The cost of supplementary services (mini bar, fitness...) used by the Client exceeding the order given to the Travel Agency shall be settled in cash or credit card directly to the accommodation facility before departure, i.e. before the end of Client's stay at the respective accommodation facility.
    3. Should the Client fail to settle the cost of such services in cash or fails to ensure their payment otherwise, the Client is obliged to guarantee payment of such services by presenting a secured acceptable credit card.

12. THIRD PARTY SERVICES AND PROPERTY DAMAGE

    1. Should the services of any third party be requested for an event, neither the Travel Agency nor the respective accommodation facility accepts any liability to the Client; the third party shall provide its services at its own risk and liability. Such events must be approved in writing by the Travel Agency.
    2. All employees of the third parties working at the premises of the accommodation facility are obliged to comply with rules and regulations concerning their appearance. The Travel Agency is entitled to deny entry in the accommodation or other facility to employees of the third party should they not comply with the given rules and regulations.
    3. Use of any equipment, objects or items brought by the Client or a third party is possible only with the written consent of the Travel Agency and the Travel Agency or the accommodation facility bears no responsibility for keeping or maintaining such items. The Client must remove such items immediately after the termination of the event unless the Client or the accommodation facility issues written consent with a different procedure. The Client is held liable for any damage caused by use of such items.
    4. Should the Client not comply with these conditions, the Travel Agency reserves the right to remove, take away, or store such items in its storage room at the Client's expense.
    5. The Client shall be held liable for any damage caused to the accommodation facilities by the guests, invited individuals, or a third party hired directly or indirectly by the Client.
    6. Nailing or gluing anything to the walls, doors, or ceiling of the accommodation rooms is not permitted. The Client is directly liable for any damage or loss caused to the accommodation facility or furnishings during their use.
    7. Neither the Travel Agency nor the accommodation facility is responsible for insuring items brought; the Client is obliged to insure these items directly or via third parties.

13. FORCE MAJEURE

    1. Circumstances releasing the Travel Agency from its responsibility to provide services in accordance with the order constitute obstacles taking place independently on the will of the Travel Agency or entities legally bound thereto and preventing them from performing their duties, and it cannot be reasonably deemed that these entities would avert or overcome such obstacle or its effects nor that they could foresee such obstacle at the time of the booking, i.e. obstacles of Force Majeure (natural disasters, strikes, war conflicts, catastrophes, supply cuts etc.), which the Travel Agency cannot control and which make the performance impossible or disrupt the performance.
    2. The Parties have agreed that under such circumstances they shall not be entitled to any payments or similar claims.

14. SAFETY AND PROTECTION OF INFORMATION

    1. The Travel Agency declares that all personal data are confidential, shall be used for contract performance only and shall not be published in any way, provided to a third party etc. with the exception of situations connected to the provision of ordered services..
    2. The Client gives consent to the Travel Agency to process information about the Client and entities selected by the Client in accordance with Act No. 101/2000 Coll.

15. FINAL PROVISIONS

    1. All legal acts pursuant to the Contract shall be interpreted in accordance with the laws of the Czech Republic.
    2. The Travel Agency and the Client are subject exclusively to the jurisdiction of the respective municipal courts of the Czech Republic.
    3. Should the Client fail to keep any of the conditions stated in the Contract, the Travel Agency is entitled to change the conditions of the order or to cancel it.
    4. Unless stated otherwise by the Contracting Parties, private entities named in the Contract heading or employees of the parties or other entitled entities shall ensure the Contract is carried out in their name. Each Contracting Party is obliged to inform the other Party without undue delay about all changes related to the entities entrusted to represent each Party.
    5. Both Parties declare that the addresses and contact details determined for delivery or announcements are stated in the Contract and undertake to inform the other Party in writing about any changes without undue delay. Duties stated in this Article are also fulfilled by sent announcement of changes via fax or email with message transfer confirmation.
    6. The Client agrees to the electronic transfer of statements in connection with the organisation of MS 2009. The contracting Parties hereby agree that the content of email messages not responded to within three days of their receipt is considered approved by the Party that failed to respond to such email.
    7. The Client agrees with the Travel Agency or an entity entrusted by the Travel Agency to process personal data concerning the accommodation guests in accordance with the Contract or in relation to the performance in accordance with the Contract. The Client is entitled to assign the processing of such data to third parties if necessary.
    8. The Contract can only be changed and amended in the form of numbered written amendments approved by both parties.
    9. These Terms & Conditions constitute an integral part of the Contract. Should disputes arise between the Contractual provisions and these Terms & Conditions, the Contractual provisions shall take precedence.
    10. Legal relations not stated in this Contract or these Terms & Conditions are governed by the respective provisions of generally binding legal regulations, particularly by Act No. 513/1991 Coll., the Commercial Code, as amended.